In brief. If you purchase as a private individual, you have 14 days to change your mind and return what you bought, without having to explain why. If the product is defective, you have a two-year legal warranty and returns cost you nothing. The full rules are in articles 15 and 16 of our Terms of Sale.
1. Right of withdrawal: 14 days to change your mind
If you purchase as a consumer, you may withdraw from the purchase within 14 days from the day you, or a person you designate, receive the product. If the order arrives in multiple shipments, the 14-day period starts from the delivery of the last product. You do not need to provide a reason for your choice and you will not pay any penalty.
2. How to notify us
A clear statement is sufficient, provided it is sent before the 14-day period expires, via your choice of:
- email to info@elettricity.com, stating the order number;
- mail to Elettricity di Claudio Morghese, Via Garibaldi n. 7, 91019 Valderice (TP).
You can use the model withdrawal form found at the end of the Terms of Sale, but it is not mandatory: any clear statement is fine.
3. How to return
After notifying us of your withdrawal, you have another 14 days to send the product back to us at the same address. Return shipping costs are your responsibility, unless otherwise agreed upon with us.
You may open the packaging and test the product: this is to understand how it is made and if it works, and it is your right. We do not refuse a return just because the box has been opened or the original packaging is missing. However, if the product has been used beyond what is necessary to test it and its value has decreased as a result, we will deduct a proportional amount from the refund, explaining the reason in writing.
4. The refund
We will refund everything you paid, including standard delivery costs, within 14 days from the time we receive the withdrawal notice. We may withhold the refund until we receive the product or until you provide proof that you have sent it, whichever comes first. We will refund using the same payment method used for the purchase, at no cost to you.
5. When withdrawal does not apply
By law (Art. 59 of the Consumer Code), the right of withdrawal is excluded for custom-made or personalized products, for sealed products opened after delivery that cannot be returned for hygiene or health protection reasons, for products that are inseparably mixed with other goods after delivery, for software and sealed audio or video recordings that have been opened, and for digital content whose execution began with your express consent.
6. Defective product: the legal warranty
Withdrawal is one thing, a defect is another. If the product has a lack of conformity present at the time of delivery that manifests within two years, you are entitled to repair or replacement at no cost and, if these are not possible or fail to resolve the issue, to a price reduction or termination of the contract with a refund. The obligation to report the defect within two months no longer exists: that deadline was abolished by Legislative Decree 170/2021.
In the event of a defect, return shipping costs are covered by us. Write to us at info@elettricity.com describing the problem, possibly including a photo or a short video: we can often tell immediately if it is a breakdown or a setting issue, and save you the trouble of shipping.
7. If you purchase with a VAT number
The right of withdrawal provided by the Consumer Code applies to consumers. If you purchase for your professional activity with an invoice issued to your VAT number, the provisions for professional customers contained in the Terms of Sale apply. In those cases, we still always try to find a practical solution: if you ordered the wrong part, write to us and we will discuss it.
8. Transport damage
Check the package in front of the courier. If the packaging is visibly damaged, accept the goods with a written reservation on the delivery document and notify us immediately: with the reservation, we can open a claim with the courier and replace the product without any issues.
Any doubts before ordering?
Better to ask a question before than to request a return later: info@elettricity.com or 351 969 5157.