Selling technical equipment without support makes no sense: half of all errors are avoided by asking a question before ordering, and half of all breakdowns are resolved without replacing anything. Here you can find ways to ask us a question.
Before you buy
If you are not sure whether a product is the right one, just ask. The information we usually need is simple and limited: for a gate, the weight and length of the leaf, whether it is solid or slatted, and how many times it opens per day; for a camera system, how many capture points, the distances, and how many days you want to store recordings; for a video intercom, how many families, how many entrances, and how many handsets per apartment.
For video intercoms, you can also do it yourself with the Ipertronic configurator: it compiles the complete bill of materials, including power supplies and distributors, and you can even print it without prices to give to the end customer.
The site assistant
In the bottom right corner of every page, there is an assistant that knows our catalog, technical data sheets, and manuals for the products we sell. You can write to it as you would to us: "what motor do I need for a 5-meter, 400 kg sliding gate," "how many watts does a switch with eight cameras support," "difference between the TWO and TDH series." It answers immediately, at any time, and when the question is too specific, it refers you to us.
After purchase
If a product is not working as it should, write to us at info@elettricity.com, providing the order number, product code, and what is happening, ideally with a photo or a short video. In most cases, we can immediately understand if it is a failure or a setting, and we save you an unnecessary shipment.
If the product is indeed defective, the legal warranty covers two years for consumers and return shipping costs are on us: you can find everything on the returns and warranty page.
When to find us
Phone and WhatsApp: 351 969 5157, Monday to Friday during shop hours.
E-mail: info@elettricity.com — we generally respond within one business day.
Headquarters: Via Garibaldi n. 7, 91019 Valderice (TP).
On our blog, we publish practical guides on systems, sizing, and product selection: often the answer is already there.